I HAVEN’T RECEIVED MY PACKAGE 20 DAYS AFTER SHIPMENT.
Most likely your package is delayed due to an unforeseen situation. Please wait a 5-10 working days more. If the package still doesn’t arrive then
please contact our Customer Service via email to support@bestflightdrones.com
We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open a dispute, we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.
please contact our Customer Service via email to support@bestflightdrones.com
We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open a dispute, we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.
WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?
For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 business days to get your package status.
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these time frames, please ask our customer service for help.
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these time frames, please ask our customer service for help.
SHIPPING FROM CHINESE WAREHOUSE
When you order from us, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. We offer different shipping methods:
| Shipping from Chinese Warehouse： | ||
| Shipping Type | Country | Shipping Time |
| Airmail and register airmail | United States,Canada | 10-20 business days |
| Australia, New Zealand, Singapore | 15-25 business days | |
|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland |
20-30 business days | |
| Brazil and Mexico | 20-35 business days | |
| Russia | 20-35 business days | |
| Other countries | 10-25 business days | |
| Singapore & China (EMS) | All countries except those listed below | 6-10 business days |
| Brazil and Russia | 10-25 business days | |
| Expedited Shipping(DHL) | Worldwide | 3-7 business days |
| Shipping from Local Warehouses: | |||
| Warehouses | Shipping Type | Shipping Time | Country |
| UK Warehouse | Royal mail without tracking number | 5-12 business days | Can be delivered to UK & other EU countries. |
| UPS | 3-7 business days | ||
| US Warehouse | Air mail with tracking number | 5-12 business days | Can only be delivered to America. |
| UPS | 3-7 business days | ||
| DE Warehouse | DHL | 3-8 business days |
Can be delivered to worldwide. (But its shipping cost varies from different countries. Recommend to choose if you are in Europe.) |